Let’s just get straight to the point… social media sucks. Plain and simple. For years it’s been “business as usual” and then suddenly everyone is bouncing around words like “social”, “engage”, “community” and all kinds of other blather. Some of the biggest companies...

Is a "Like" an endorsement, free speech or both? How many pages, comments and various shared pieces of content have you “Liked” during your time on Facebook? Dozens? Likely hundreds and even thousands for some Facebook users. Clicking “Like” has become akin to...

Gathering feedback, ideas and information on an ongoing basis. In a previous post I explained what it means for businesses to scale empathy and why it’s important. I laid out 3 steps to help you scale empathy across your business. My first post in this series...

Scaling empathy means assessing where and when you can interact with your audience In my last post on scaling empathy I explained what it means for businesses to scale empathy and why it’s important. I also laid out three high-level steps I think every business can...