Better, Faster, Stronger: Rethinking Your Customer Experience in 2020 | Featuring Jeannie Walters | Ep. #11

In 2015, Forrester’s customer experience practice stated, “Customer experience drives revenue when customer loyalty drives revenue.” A great customer experience creates loyal customers that stay with you longer, buy more often, and recommend you to others.

Businesses who want to survive now and beyond COVID need to deliver a stellar customer experience. Jeannie Walters, founder and Chief Investigator of Experience Investigators, shares why amidst changing customer behavior caused by the pandemic, businesses may need to rethink how they deliver their customer experience and where to start.

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Hosted by:

Adam Helweh

Adam Helweh

CEO, Secret Sushi

About Marketing in the Raw Podcast Are you ready to expand how you define the practice of marketing and your vision of where it’s headed? Host Adam Helweh, CEO of digital marketing agency Secret Sushi, interviews industry experts and innovators to learn how to be better marketers in a digitally connected world. He’ll also venture off the beaten path, exploring new ways to build customer relationships, emerging technology, and industry trends impacting your marketing’s success.