Digital Marketing Matters: Understanding its Importance in 2023


Digital In today’s digital age, it is essential for businesses to keep up with the ever-evolving marketing world. Digital marketing provides numerous opportunities to reach a larger audience and engage customers in ways that traditional methods cannot. As more people connect through technology, companies must respond by providing a data-driven, personalized experience that meets their customers’ expectations.

As businesses, (maybe even your competitors) invest heavily in digital marketing agencies, software tools, and advertising budgets, it’s important to understand why.  

Digital marketing offers a number of advantages over traditional methods, including greater reach and more targeted messaging. By utilizing strategic tactics such as search engine optimization (SEO), pay-per-click (PPC) advertising, and content marketing, businesses can effectively reach their target customers, engage them in meaningful communication, and convert them into loyal customers. Some of these advantages include:

  • Wider reach: Digital marketing allows businesses to reach a wider audience compared to traditional marketing channels, as it can target customers across different platforms and devices, including social media, search engines, email, and mobile devices. Traditional marketing is limited to traditional channels such as print, radio, and television.
  • More targeted: Digital marketing allows for more precise targeting of customers based on demographics, interests, and behaviors. This means that businesses can create more personalized and relevant messages that are more likely to resonate with customers and drive engagement. Traditional marketing offers less precise targeting, only based on general demographics
  • Cost-effective: Digital marketing is generally more cost-effective than traditional marketing, as it can be done with smaller budgets and often provides a higher return on investment (ROI). For example, businesses can use PPC advertising to only pay for clicks or impressions, ensuring that their marketing budget is spent more efficiently. Traditional marketing is often more expensive and can require larger budgets for advertising, production, and distribution.
  • Better measurement: Digital marketing offers better measurement and analytics capabilities, allowing businesses to track the effectiveness of their marketing efforts in real time. This means that businesses can adjust their strategies and tactics as needed to improve their ROI and drive better results over time. In contrast, traditional channels offer limited measurement and analytics capabilities.
  • Flexibility: Digital marketing allows businesses to be more flexible and adaptable, as they can easily make changes to their campaigns, messages, and tactics in response to changing market conditions or customer needs. This means that businesses can stay ahead of the competition and remain relevant in a constantly changing digital landscape. Traditional channels are less flexible and adaptable, and can take longer to make changes to campaigns or messaging.

Why is Digital Marketing More Important Than Ever?

Is Digital Marketing Still Relevant? The Answer Lies in Customer Behavior.

According to MarketingDive, more than 60% of all marketing spend in 2023 will be dedicated to online channels, this means that since competitors are likely leveraging digital marketing to increase brand awareness, businesses of all sizes must understand the importance of digital marketing and how it is still overwhelmingly relevant today. Companies need to leverage digital marketing in today’s market because the shift in customer behavior and expectations is a key driver of the market. 

For example, the adoption of smartphones has led to customers wanting instantaneous access to the information they need, creating a demand for mobile apps and website design. Similarly, the emergence of new social media platforms requires companies to rethink the status quo and identify new ways to reach customers online. Not only is digital marketing relevant, but it has also been seen as an effective tool that engages with customers in meaningful ways.

The advantages of digital marketing can be seen through data that demonstrate its effectiveness in driving consumer engagement. According to Tidio, 268 million people, or 70% of the US population shop online. This is evidence that digital marketing campaigns can lead to conversions, whether those be sales, subscriptions, or other forms of engagement.

Many customers also value digital marketing as an effective form of finding customers. These “connected customers” use the internet to seamlessly link to people, information, and companies via internet enabled devices and social channels. They often use their devices to research products, compare prices, read reviews, and share their opinions with other consumers, making them an important target audience for businesses seeking to establish a strong online presence.

How Digital Channels Influence Customer Behavior and Purchasing Decisions

Online channels have a significant impact on US consumers, influencing their purchasing decisions, brand loyalty, and overall behavior. Some of the ways in which online channels influence US consumers include:

Product research: US consumers use online channels to research products and services before making a purchase, reading reviews, comparing prices, and exploring different options.

Social media influence: Social media platforms have become a powerful marketing tool, with US consumers following brands, influencers, and friends for product recommendations and reviews.

Personalization: Online channels allow businesses to personalize their marketing messages and offers based on individual consumer behavior and preferences, which can increase consumer engagement and loyalty.

Convenience: Online channels offer US consumers the convenience of shopping from anywhere, anytime, with options for delivery or in-store pickup.

Brand engagement: Online channels provide opportunities for US consumers to engage with brands through interactive content, contests, and social media campaigns, fostering brand loyalty and advocacy.

Overall, online channels play a critical role in shaping US consumer behavior, and businesses must establish a strong online presence and optimize their digital marketing strategies to succeed in today’s competitive landscape.

So, is digital marketing still relevant? Absolutely. In fact, it’s more important than ever before, given the dramatic changes in customer behavior and expectations that are driving the market today.

Components of Digital Marketing

To better understand digital marketing, it is useful to understand the different types available and how they work together. Typical forms of digital marketing include:

Search engine optimization (SEO)

 SEO is an important component of a digital marketing strategy as it helps to ensure that your website appears in organic search results when customers are searching for related products or services. This involves optimizing a website and its content to improve its visibility in search engine results pages (SERPs), making it easier for potential customers to find the website when searching for related products or services.

Content marketing

Content marketing is the cornerstone of a successful digital marketing strategy. This involves creating high-quality and engaging content, such as blog posts, videos, and infographics, to attract and engage potential customers and build brand recognition.

Email marketing

Email marketing is a powerful tool that enables companies to reach out to their existing customers and build relationships with potential ones. This involves sending targeted and personalized emails to existing and potential customers to build relationships, increase engagement, nurture leads, and drive sales.

Social media marketing

 Social media is an important tool to engage with potential customers and build relationships. This involves using social media platforms like Facebook, Twitter, and Instagram to engage with potential customers, promote products and services, and build brand awareness.

Pay-per-click (PPC) advertising

 This involves placing ads on search engines, social media platforms, or other websites and paying for each click or impression. This can be an effective way to drive targeted traffic to a website and generate leads or sales.

Video marketing

 Video marketing involves creating engaging and informative videos to promote products or services, build brand awareness, and increase customer engagement. Videos can be shared on social media, YouTube, and other video platforms to reach a wider audience.

Influencer marketing

 Influencer marketing involves partnering with influential people or brands in your industry to promote your products or services. This can be an effective way to reach a wider audience and build trust with potential customers.

Mobile marketing

 Mobile marketing involves optimizing a website, email campaigns, or other marketing channels for mobile devices to reach customers on the go. This can include tactics like mobile-friendly websites, SMS messaging, or mobile apps.

How Digital Marketing Impacts Businesses

When it comes to reaching target customers and increasing visibility, digital marketing has become a powerful tool that businesses of all sizes should utilize. It offers a variety of methods for getting the desired message out to the right people. This impacts businesses by allowing them to create meaningful relationships with their customers, build brand awareness and loyalty, and drive more leads. Here are some of the significant ways this is achieved with digital marketing:

Reach & Visibility

Digital marketing offers businesses the opportunity to reach far beyond their physical location and target a global audience. It also allows for more targeted visibility, with the ability to tailor campaigns to specific demographics or interests. This helps businesses ensure that their message is reaching the right people and provides them with more detailed analytics of their campaigns than traditional marketing methods.


Digital marketing is typically much more cost effective than traditional methods of advertising, such as print or radio ads. The ability to target specific demographics and interests also helps businesses ensure that they are not wasting their budget on unnecessary campaigns. Additionally, digital platforms often offer sponsored posts which provide a more cost-effective way for businesses to increase visibility.

Relationship Building

 Digital marketing also allows for more direct communication between businesses and their customers. Through email campaigns, social media posts, and online chat support, businesses can engage with their customers directly, build relationships, and learn about their needs and preferences. This helps them provide more personalized service and better meet the needs of their customers.

Ultimately, digital marketing is a powerful tool that can be used to generate rapid and lasting results for businesses. Digital marketing is more important than ever for companies who want to remain competitive in today’s digital world. By leveraging data driven online tools and techniques, businesses can reach a larger customer base faster than ever before. Digital marketing allows marketers to create campaigns tailored specifically to their target audience, making it easier for them to get noticed among competitors. Additionally, digital marketing provides businesses with an efficient way of measuring performance so they can continuously refine their strategies and improve results over time. With its cost-effectiveness and scalability advantages, there is no doubt why digital marketing has become such a popular choice amongst modern business owners looking to maximize ROI while staying ahead of the competition.

If you are ready to take your business to the next level, or want to talk with us about how we can help supercharge your marketing, reach out to us here!